Catarina · Compliance and Transparency
1. Privacy Commitment
At Catarina, operated by Elitelashes Lda., our priority is to maintain a relationship of complete trust with our customers. This policy details how we manage marketing communications, ensuring full compliance with the General Data Protection Regulation (GDPR) and respect for your privacy decisions.
2. Data Acquisition
Our customer data for marketing purposes is collected ethically and transparently through:
- Direct consent upon customer account creation.
- Voluntary subscription to the newsletter forms available on our website.
- Opt-in subscription checkbox during the order checkout process.
3. Opt-Out Management (Unsubscribing)
We believe receiving our newsletter should always be the customer's choice. Therefore, we offer extremely simple and quick ways to unsubscribe at any time:
- For account holders: Simply access your personal area, navigate to the "Newsletter" tab and uncheck the corresponding box.
- Via the website form: If you do not have an account or prefer this method, simply go to the newsletter subscription form in the website footer and enter your email. Our system will automatically detect that the email already exists in the database and offer its immediate removal.
- Via email: In the footer of every marketing email sent, you will find a direct unsubscribe link.
Important: Unsubscribing from the newsletter does not prevent the delivery of strictly necessary transactional emails, such as order confirmations, order status updates or security notices.
4. Contact and Technical Support
If you encounter any technical difficulty or wish to exercise your rights in a personalised manner, you may contact our marketing manager via the contact form on our website, selecting the subject: "Question técnica em relação ao nosso site".
